Contact the Casino Site with an Inquiry

Because no online venue is any better than the customer service it provides to its patrons, it is important to provide many ways to contact the casino in the event of a question or concern. We have provided many different ways to contact Ruby Slots around the clock regardless of whether it is a holiday, a weekend or even the middle of the night. We understand that Americans all have different schedules and we want to be here for them when they need us rather than forcing them to wait until business hours to reach one of our friendly, helpful agents.

Believe it or not, there are four ways to contact the casino if a problem or question should come up. The first is via our live chat service which is available through the Support tab on our website. An agent is always available here though wait times may increase during peak hours. The next method involves simply picking up the phone, dialing a toll-free number and speaking to one of our agents who are fluent in English in order to avoid any language barriers. Our customers can also email us at three different email addresses tailored to specific needs, but they should keep in mind that it may take up to 24 hours to respond. Users who choose this method should be sure to include their usernames exactly as they appear in their accounts so that we can provide the best resolutions and answers possible. Finally, we can be reached via fax which is also toll free.

Ruby Slots strives to provide not only the best entertainment experience available to American gamblers today, but also the best customer service in the industry. Again, a website is only as good as the support it provides and that is precisely why we dedicate so much of our time to improving our customer support. Please do not hesitate to contact us with any questions or concerns you may have whether they are about a specific game, a promotion, a deposit, or even a withdrawal request. We are standing by and we can't wait to hear from you!